Shipping &
Returns
ThankfullyMade i completely dedicated to your total satisfaction. We do everything we can to ensure your order reaches you as soon as possible. We aim to pick, carefully wrap and dispatch your order within 3 working days. We are pleased to answer any questions or queries you have as a customer regarding the delivery of your items. ThankfullyMade is able to help you via email and if not immediately we will get back to you very shortly.
POSTAGE COSTS:
United Kingdom = £4.25 (2-5 working days) Parcels are dispatched. Typically arrive within 2 days of posting, though delivery can take up to 10 days. A tracking number will be automatically issued to you by ourselves
Order Amendments
PLEASE double-check that everything is correct before placing your order, as unfortunately we are not able to add or amend items once an order has been placed.
Delayed Items & Orders (Out of Stock / Split Orders)
As we are dedicated to ensuring you receive your goods as quickly as possible we may occasionally "split" your order. If an item from your order is out of stock, we will send the other items on your order that are available immediately. You will receive an email from us about a "split order" detailing the items that are out of stock, an estimate of when they will be back in stock and sent out to you, and a new order number for these out of stock items. You will then receive a dispatch notification for the items on your order that are available and have been sent. In the case of any further delays we will keep you updated by email - thankfullymade@outlook.com
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In the unlikely event that your entire order is delayed, we will send you an email informing you of this along with an estimate of the expected dispatch date.
Orders Not Received
If you have received a dispatch email and your order has not arrived, please check your tracking (if applicable) using the link provided in the dispatch email you received from us for updates. Very often the parcel was not been able to be delivered and is waiting for you at your local Royal Mail depot, in your designated "safe place" or with a neighbour.
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Please leave 10 working days before contacting us regarding non-delivery. The Post Office only consider a parcel 'lost' if it has not been delivered 3 weeks after dispatch. If your order still has not arrived after this time please contact us via phone or email and we will be pleased to resend your order immediately, subject to items being available.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Email thankfullymade@outlook.com with any questions about exchanging a product. Please note, most of our handmade goods are one-of-a-kind and colour/style/size may vary between items. We cannot 100% guarantee these qualities will match what you see in the product photo unless otherwise stated.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.